Support for Creator Agencies
We’re here to help! Browse our frequently asked questions below. Can’t find an answer to your question? Contact our team!
What is soona
Soona is an EarlyPay solution that unlocks up to 97% of invoice value within 24 hours, giving creators and agencies faster, insured payments without waiting on client timelines.
Why choose soona
Soona is the leading EarlyPay (Invoicing financing) solution, offering up to 97% of your invoice value within 24 hours. Every campaign is insured, and we handle invoicing and collections for you – all for one simple fee.
Who can join soona
Right now, Soona operates on a B2B model, working directly with agencies and businesses. A direct-to-creator option is coming in summer 2026.
Is soona secure?
We store only the data that’s necessary to process payments and comply with financial regulations, and all of it is encrypted both in transit and at rest. Our systems are hosted on secure, industry-leading infrastructure with strict access controls, monitoring, and regular security audits. We also comply fully with GDPR and financial data protection standards to ensure your information stays private and protected at all times.
What if the Brand/ Agency doesn't pay
You’re far better protected with us because every payment we make is covered by credit insurance. If a brand or agency enters liquidation, our policy provides protection. For disputes, cover may apply if you can show the dispute isn’t valid.
How much does it cost?
Fees typically range from 3-5%. For creator-driven businesses, these costs are usually passed directly to the creator, making Soona free for agencies.
What is required to open an account?
As part of our standard KYC process, Soona requires a few business documents to verify your details and approve your account. This helps us keep everything secure, compliant, and fast when it comes to funding your campaigns.
How long does it take to sign up?
Once you’ve submitted your documents, onboarding is usually completed within 5 business days.
How do I contact the Soona team?
Feel free to reach out to us on hello@withsoona.com
How do I get paid?
All payments are processed through our regulated financial partner via wire transfer or ACH, with comprehensive credit insurance applied to every transaction.
How long does it take to get paid?
As soon as we receive proof that your campaign or project is complete, payment is processed and typically lands in your account within 24 hours.
What evidence do I need to submit to get paid?
We’ll just need a link or file upload that clearly matches the deliverables outlined in your contract.
Where do I report an issue?
Contact us at support@withsoona.com